Frequently Asked Questions

Here you will find answers to the questions we here at Zumalka get asked the most about our services. Why don’t you check them out in case you have something to clarify about our shipping policy or payment options?

Questions about Homeopathy or our products?

See our complete product information


Orders + Shipping

Do you offer express shipping ?

Yes, we do for most countries! Shipping options for your address will appear during the checkout process.

Are the shipping delays guaranteed?

No, all shipping delays are approximates provided by the courier service provider. **Please note that deliveries shipped internationally may be delayed at the border for an extended time by Customs and they may charge a fee. This delay and fee are random and not all parcels are stopped or charged.

What do I do if my tracking says my package is delivered, but I have received nothing?

This happens sometimes. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hiding or jammed. Also ask your neighbors if they may have received it for you. If you still find nothing, the postmaster may have left you a notice for pickup that has been lost. Try visiting your local post office with your tracking number and see if there have your package there waiting for you. If your package still hasn't turned up in 3 more days, please contact us.

What happens to deliveries over the Holidays?

Please note that delivery times are often slower during Holidays. Parcels may take longer than expected to arrive. Usually the parcels are shipped out on the next business day after a Holiday (when postal services are closed as well) Thank you for your understanding.

What Do I Do If The Order I Receive Is Wrong or Damaged?

If your order is either incorrect or damaged please contact our Customer Happiness Team at one of the numbers below:

USA & CANADA: 1 (855) 999-7609
INTERNATIONAL: 716-989-0999



"Recurring payment" mention appeared on my statement next to your company name? Do you charge monthly fees?

Please be assured that we NEVER charge recurring fees and never keep your credit card information on file either. You may want to check with your financial institution why this was printed on your statement.

Why do you charge USD if you are a Canadian company?

Because our business practices are entered into and executed in the USA, and the majority of our business is carried out in the USA or other international countries, we bill in USD. This is the most worldwide used currency for all our international pet parents.

Are payments on safe? How can I be sure?

Zumalka by HomeoAnimal uses the latest security technology on its website. The security of such transactions are optimized via the payment gateway which are 100% safe and encrypted by a 128-bit SSL certificate. Note the appearance of the “s” in the URL (“https://”) upon adding an item to your shopping cart. The “s” signifies the transition to the secure section of the website. Note also the appearance of a small padlock at the bottom of your screen (PC). We use the same quality of data encryption as banks.

Why am I getting a Payment Authorization failure message?

Possibilities are:

  1. Your credit card number, expiration date or verification code are not entered correctly. The verification code (or CVV) is a physical signature for the actual credit card you are holding and it will change when you receive a new card (with a new expiration date, etc.). Please make sure you enter the correct CVV or verification code for your new card.

  2. Your address is not entered exactly as it appears in your billing statements. You should contact your credit card company to make sure all addresses associated with your account are correct.

  3. If you are still unable to complete a credit card transaction, please try using a different credit card.If you can not find the error, you can contact your bank and ask for the reason of the refusal.

For any other questions, you can contact us at this email address:   

What payment methods do you accept? 

We accept payments from Visa, Master Card, American Express and Pay Pal.  

What is the currency used on the site? 

All products are available in US Dollars (USD) currency. We also process every single order in USD.