60-Day Money Back Guarantee


Requesting A Refund

1. Request A Return

1. Click the Request a Return button below:
- In the Email field, enter your email address, and then click Continue.
- In your personal email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

Request a Return

2. Prepare Your Items

Please include your invoice and Order# in the package with the product you are returning. Insure your Order# is also on the outside of the box, as this helps with processing.

3. Ship It!

Returns must be sent (freight pre-paid) to:

Returns #: (Add your order number here)
Zumalka.com
1205 Chataigniers
Quebec, QC
Canada G3G 3C4

You are responsible for the return shipping fees, so you can choose the shipping method* you wish.

We recommend using a shipping method* with a tracking number, so you can receive confirmation that the item made it back to us. We cannot be responsible for lost or delayed shipments.

If you wish to track the status of your return request, please do so loging into your account.

*FOR OUR USA CLIENTS: We ask that you use ONLY USPS to return your package as other shipping carriers (UPS, FEDEX, DHL) often charge customs or broker fees which would lower the credit or refund we could provide you.  If the process becomes too costly or complicated, the package may never reach us or would be destroyed by customs which would mean the loss of your chance for store credit or refund.

Other important information: