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Requesting A Refund

1. Request An RMA Number

Submit an online request to get your RMA (return authorization number) number. We will send it to you via email once approved.

Request RMA

2. Prepare Your Items

Please include your invoice and RMA# in the package with the product you are returning. Insure your RMA# is also on the outside of the box, as this helps with processing.

3. Ship It!

Returns must be sent (freight pre-paid) to:

Returns RMA #: (Add your RMA number here)
Zumalka.com
1205 Chataigniers
Quebec, QC
Canada G3G 3C4

You are responsible for the return shipping fees, so you can choose the shipping method* you wish.

We recommend using a shipping method* with a tracking number, so you can receive confirmation that the item made it back to us. We cannot be responsible for lost or delayed shipments.

If you wish to track the status of your RMA request, please do so HERE.

*FOR OUR USA CLIENTS: We ask that you use ONLY USPS to return your package as other shipping carriers (UPS, FEDEX, DHL) often charge customs or broker fees which would lower the credit or refund we could provide you.  If the process becomes too costly or complicated, the package may never reach us or would be destroyed by customs which would mean the loss of your chance for store credit or refund.

Other important information: